AI Chatbots for Your Website and WhatsApp, Trained on Your Business
Customers in the Gulf expect answers on WhatsApp, and customers in the UK expect them on your website, at any hour. We build chatbots that answer from your own services, policies and documents, and that say so plainly when they do not know.
Each bot is designed around your real conversations. It can read images such as a product photo or a screenshot, accept voice notes, collect details for your team, and hand over to a named person with the full conversation attached. It works in Arabic and English and keeps a consistent tone in both.
What you get
Conversation design covering scope, tone, escalation and out-of-scope behaviour
Chatbot trained on your approved content for the website, WhatsApp or both
Arabic and English support, including voice notes and image understanding where relevant
Handover to your team through your helpdesk, CRM or shared inbox
Analytics on questions asked, unanswered topics and handover rates
When you need this
- A retailer wants order, delivery and returns questions answered on WhatsApp without adding support staff.
- A real estate developer wants website visitors to receive project information and leave their details for a sales call.
- A healthcare or education provider wants routine enquiries answered in Arabic and English outside office hours.
- A B2B company wants a website assistant that answers product questions from its documentation and routes quotes to sales.
How we work
Study real conversations
We review your past chats, emails and calls to learn what customers ask and where your team spends time.
Prepare approved content
We organise the documents and answers the bot may use, and set firm limits on what it must not say.
Build and rehearse
We build the bot on your channels, then test it with your staff using difficult and ambiguous questions.
Launch and improve
We launch with monitoring and review unanswered questions with you weekly.
Frequently asked questions
How do you stop the chatbot from giving wrong answers?
The bot answers only from content you approve, shows its source where suitable and declines or hands over when it is unsure. We test it against difficult questions before launch and review unanswered ones after.
Does WhatsApp integration require an official business account?
Yes, WhatsApp requires an approved business account through its official API. We handle the application, number setup and message template approvals, and explain the platform's conversation pricing so it is clear before you commit.
How is this different from an off-the-shelf chatbot widget?
Standard widgets follow scripted menus or generic answers. We connect the bot to your content and systems, add proper Arabic handling and handover, and tune it on your own conversations, so it resolves real questions.
Related services
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